Trusted Property for Management excellence
Niki Shay Property Consultants Malaysia Sdn Bhd
Why Appoint Niki Shay Property Consultants
REGISTRATION
Niki Shay Property Consultants Malaysia Sdn Bhd provides property consultancy, advisory, and related professional services.
For services that fall under the regulatory requirements of the Board of Valuers, Appraisers, Estate Agents and Property Managers Malaysia (BOVAEP), such services are undertaken through Niki Shay Property Consultant, a sole proprietorship wholly owned and operated by our Managing Director. This entity is duly registered with BOVAEP under firm registration number VEPM (3) 0344.
Both entities are legally distinct and operate in accordance with their respective corporate and regulatory obligations. All regulated services are carried out in full compliance with the applicable laws, guidelines, and professional standards set by the Board.
EXPERTISE
Our Sectors
We serve a broad spectrum of industries, including Automotive, Energy, Healthcare, Hospitality, Industrial & Logistics, Leisure, Office & Retail, Retail Warehouse, and Institutional developments.
Our Services
We provide end-to-end property consultancy and management solutions across the full property lifecycle. Our expertise includes asset, facility and property management, building and financial administration, maintenance oversight, regulatory compliance, and operational reporting.
Our advisory services cover valuation, leasing and tenant representation, planning and project management, research, restructuring, stratification planning, design review, and specialist consultancy including REIT, mall, warehouse, and Airbnb management.
KNOWLEDGE OF LOCAL INDUSTRY
Besides knowledge of professional practices, property managers must be equipped with knowledge of the local industry. This would include service contractors in the various industries, the market rates of different types of services and local suppliers. With the knowledge that we possess, we are able to provide our Clients with the best services at the best price.Â
PROFESSIONAL INDEMNITY
It is essential that property managers be covered by professional indemnity insurance, and to this end we are adequately insured, to ensure that our Client is free from any risks involved.
INDEPENDENCE
It goes without saying that the best interest of the Client should be maintained at all times and this can only be achieved through an independent property manager. Furthermore, owners of Estates managed by an independent property manager will be more comfortable in settling the management fund charged as they feel secured in doing so as there is a check and balance between the property manager appointed and the council. To avoid conflict of interest, a property manager should have no business relation with any Council member or the Developer and the property manager should act as a consultant as opposed to a contractor. To this end, there should be no vested interest in appointing any service contractors and suppliers, in order to ensure that the property manager is impartial.
CTOS SERVICES
Niki Shay is the pioneer Property Manager in the industry of Property Management services to utilise CTOS services to boost collection for the managed estates and to minimise the defaulters.
ACCOUNTABILITY AND TRANSPARENCY
It is of paramount importance that property manager is accountable and provides the required level of transparency to its client and to the Purchasers of a development. To this end, as professional property managers, we ensure that the accounts held by us are audited annually by independent professional auditors.
COLLECTION
Maintaining a strong collection track record is essential to effective property management. We ensure clear communication between all parties.
Through proactive engagement and professional follow-ups, we strive to achieve timely collections to meet operational and maintenance obligations. Where necessary, appropriate actions may be taken against defaulters in accordance with governing regulations.
Our managed properties consistently achieve an average collection rate of 80%–95% of total billings.
ECONOMIES OF SCALE
The importance of suitable resources in property management cannot be underestimated as it is important to have resources that are acceptable in terms of quality and reliability. The nature of property management involves data retrieval, data analysis and data storage. It is, therefore, a must for the property manager to have a good and reliable information system in place to perform those tasks at any given time. With the available resources at our disposal, it is much more economical to engage us to manage your property as opposed to managing it yourself. These resources include technical staff, accounts, credit control, property management systems and other such operational requirements, all geared towards ensuring that your property is managed with a view to optimizing its value. This would also eliminate excessive setting-up costs should you intend to manage the property as your own.
RESPONSE MECHANISM
To deal with queries and feedbacks from the residents, the property manager should be equipped with a response mechanism. As part of our “customer-first” philosophy, we have a dedicated customer service department and helpdesk to provide a “one-stop” centre for any queries or feedbacks our residents or Purchasers may have.